Nenasilno rješavanje sukoba

undergraduate thesis

• Title (english): Nonviolent conflict resolution
• Author: Roman Hršak
• Mentor: Lucija Vejmelka (mentor)
• Committee member: Lucija Vejmelka (predsjednik povjerenstva)
• Committee member: Branka Sladović-Franz (član povjerenstva)
• Committee member: Marijana Majdak (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (Theory and Methods of Social Work); (Interpersonal Communication); Zagreb
• Defense date and country: 2017-09-13, Croatia

Abstract

Ovaj rad precizno i pregledno tumači glavna znanstvena stajališta o sukobima te metodama za njihovo nenasilno rješavanje. Rad započinje definiranjem komunikacije i socijalnih vještina te njihovom važnosti u procesu rješavanja sukoba. Komunikacija i komunikacijske vještine su glavno gorivo koje pokreće proces rješavanja sukoba. Dalje u radu smo objasnili što predstavlja sukob, koje su glavne vrste sukoba i koji su glavni izvori koji ga pokreću. Sukob najčešće kod ljudi priziva negativne asocijacije, međutim, sukob može biti pokretačka snaga za osobni rast i učenje pojedinca. Potpuno razumijevanje sukoba je esencijalno za kvalitetan proces rješavanja sukoba te njegovu potencijalnu prevenciju. U fokusu nenasilnog rješavanja sukoba, glavni ciljevi su da sukobljene strane zajednički pronađu rješenje sukoba te da to rješenje zadovoljava potrebe i interese obiju strana. U radu smo koncizno obradili glavne metode rješavanja sukoba u profesiji socijalnog rada: pregovaranje i medijaciju. Na kraju rada smo naveli i primjere dobre prakse u vidu programa i edukacija koje održavaju razne udruge i nevladine organizacije u Republici Hrvatskoj s ciljem konstruktivnog rješavanja sukoba između djece.

Abstract (english)

This paper provides a precise and clear overview of the main scientific views on conflicts and methods for their non-violent resolution. Work begins by defining communication and social skills and their importance in the conflict resolution process. Communication and communication skills are the main fuel that powers the conflict resolution process. In the paper, we have explained what constitutes a conflict, what are the main types of conflict and what are the main sources that trigger it. Conflict most often in humans invokes negative associations, however, a conflict can be a driving force for personal growth and learning of an individual. Full understanding of the conflict is essential for a good conflict resolution process and potential prevention of conflicts. In the focus of nonviolent conflict resolution, the main goals are to find a solution for conflict and to meet the needs and interests of both sides in conflict. In this paper we have concisely discussed the main methods of solving conflicts in the profession of social work: negotiation and mediation. At the end of the paper, we also mentioned examples of good practices in the form of programs and educations organized by various associations and non-governmental organizations in the Republic of Croatia with a view to constructive conflict resolution between children.

• Keywords: Ključne riječi: sukob; rješavanje sukoba; komunikacija
• Keywords (english): Key words: conflict; conflict resolution; communication
• Language: croatian
• URN:NBN: urn:nbn:hr:199:776123
• Study programme: Title: Social Work; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) socijalnog rada (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2017-09-14 08:03:21