Otpornost socijalnih radnika u Hrvatskom Zavodu za socijalni rad na odjelu za djecu, mlade i obitelj

master's thesis

• Title (english): Resilience of Social Workers at the Croatian Institute for Social Work in the Department of Children, Youth, and Family
• Author: Ivana Belačić
• Mentor: Maja Laklija (mentor)
• Committee member: Maja Laklija (predsjednik povjerenstva)
• Committee member: Slavica Blažeka Kokorić (član povjerenstva)
• Committee member: Gordana Berc (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (In social work); Zagreb
• Defense date and country: 2023-09-14, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities

Abstract

Socijalni radnici koji rade na odjelu za djecu,mlade i obitelj pri Hrvatskom zavodu za socijalni rad suočavaju se s visokim profesionalnim stresom. Ovo je izazovno područje rada koje zahtijeva suočavanje s brojnim emocionalno teškim situacijama, uključujući slučajeve zlostavljanja djece, obiteljske disfunkcionalnosti i druge ozbiljne probleme. U takvim okolnostima, razvoj i održavanje otpornosti postaje ključno kako bi se osigurala dobrobit socijalnih radnika i kvaliteta usluga koje pružaju. Otpornost se najčešće definira kao sposobnost oporavka od stresnih situacija, a ona je posebno važna za socijalne radnike koji svakodnevno rade s ljudima koji se nalaze u teškim situacijama. Sposobnost oporavka omogućuje im da se suoče s teškim trenucima, pronađu emocionalnu ravnotežu i nastave sa svojim radom. U ovom radu se kvalitativnim istraživanjem željelo dobiti uvid u percepciju značaja otpornosti socijalnih radnika, ulogu individualnih te organizacijskih čimbenika otpornosti u kapacitetima otpornosti socijalnih radnika na odjelu za djecu, mlade i obitelj Hrvatskog zavoda za socijalni rad. Dobiveni zaključci daju smjernice unapređenja podrške sustava svojim djelatnicima.

Abstract (english)

Social workers working in the Department of Children, Youth and Family face high levels of professional stress. This is a challenging field that requires dealing with numerous emotionally difficult situations, including cases of child abuse, family dysfunction, and other serious issues. In such circumstances, the development and maintenance of resilience become crucial to ensure the well-being of social workers and the quality of the services they provide. Resilience has various definitions, but it is most commonly defined as the ability to recover from stressful situations, and it is particularly important for social workers who deal with challenging situations on a daily basis. The ability to quickly recover allows them to cope with difficult moments, find emotional balance, and continue their work. This study examined the perception of the importance of resilience among social workers through qualitative research, as well as the individual and organizational factors that contribute to the resilience capacity of social workers in the Department of Children, Youth and Family at the Croatian Institute for Social Work. The obtained conclusions provide guidelines for improving support for the system's employees.

• Keywords: otpornost; socijalni rad; odjel za djecu; mlade i obitelj Hrvatskog zavoda za socijalni rad
• Keywords (english): resilience; social work; Department of Children; Youth and Family; Croatian Institute for Social Work.
• Language: croatian
• URN:NBN: urn:nbn:hr:199:527279
• Study programme: Title: Social Work; Study programme type: university; Study level: graduate; Academic / professional title: sveučilišni magistar/magistrica socijalnog rada (sveučilišni magistar/magistrica socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-11-21 14:51:14