Savjetovanje u vrijeme pandemije COVID-19 - oblici primjene u praksi

undergraduate thesis

• Title (english): Counseling during the COVID-19 pandemic - forms of application in practice
• Author: Tea Filipčić
• Mentor: Marina Milić Babić (mentor)
• Committee member: Marina Milić Babić (predsjednik povjerenstva)
• Committee member: Nino Žganec (član povjerenstva)
• Committee member: Silvia Rusac (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (In social work); Zagreb
• Defense date and country: 2023-05-18, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities

Abstract

Javnozdravstvena kriza uzrokovana pojavom pandemije COVID-19 unijela je brojne promjene u praksu savjetodavnog rada. Stupanjem na snagu epidemioloških mjera sa svrhom suzbijanja virusa, ukinule su se usluge savjetovanja licem u lice, što je predstavljalo izazov za savjetovatelje, ali i za korisnike. Telefonsko savjetovanje i savjetovanje putem interneta postali su alternativna rješenja pružanju savjetodavnih usluga uživo. Navedene vrste savjetovanja nose sa sobom prednosti, ali i nedostatke koji su prikazani u radu zajedno s općim karakteristikama vrsta savjetovanja. U radu su prikazani primjeri iz prakse savjetovanja u vrijeme pandemije u Republici Hrvatskoj i inozemstvu kao i spoznaje do kojih se došlo pružajući savjetodavne usluge na daljinu. Cjelokupna situacija i potreba brze prilagodbe na rad od kuće itekako je utjecala na same savjetovatelje. Stoga se kraj ovog rada usmjerio na opis iskustava savjetovatelja kao i provođenja supervizije na daljinu. Sve navedeno prikazano je u radu s namjerom dobivanja uvida u pružanje savjetodavnih usluga tijekom aktualne pandemije kao i poticaja na poboljšanje prakse alternativnih vrsta savjetovanju uživo, kako bi savjetovatelji bili osnaženiji za pružanje tih usluga i spremniji za neke nove moguće krizne situacije koje bi zahtijevale ovakav način rada.

Abstract (english)

The public health crisis caused by the onset of the COVID-19 pandemic has brought numerous changes to the practice of counseling work. With the entry into force of epidemiological measures aimed at suppressing the virus, face-to-face counseling services were discontinued, which posed a challenge for counselors, but also for users. Telephone counseling and Internet counseling have become alternative solutions to the provision of live counseling services. The aforementioned types of counseling have their advantages and disadvantages, which are presented in the paper together with the general characteristics of the types of counseling. The paper presents examples from the practice of counseling during the pandemic in the Republic of Croatia and abroad, as well as the insights gained by providing counseling services at a distance. The overall situation and the need for quick adaptation to working from home had a great impact on the counselors themselves. Therefore, the end of this paper focused on the description of the counselor's experiences as well as the implementation of remote supervision. All of the above is presented in the paper with the purpose of gaining insight into the provision of counseling services during the current pandemic, as well as incentives to improve the practice of alternative types of live counseling, so that counselors are more empowered to provide these services and ready for some new possible crisis situations.

• Keywords: pandemija COVID- 19; telefonsko savjetovanje; savjetovanje putem interneta; savjetovatelji; supervizija
• Keywords (english): COVID-19 pandemic; telephone counseling; online counseling; counselors; supervision
• Language: croatian
• URN:NBN: urn:nbn:hr:199:125764
• Study programme: Title: Social Work; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) socijalnog rada (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-07-05 09:40:11