Utjecaj epidemioloških mjera na interpersonalnu komunikaciju s korisnicima socijalnih usluga

undergraduate thesis

• Title (english): The impact of epidemiological measures on interpersonal communication with social service users
• Author: Filip Šimunović
• Mentor: Lucija Vejmelka (mentor)
• Committee member: Lucija Vejmelka (predsjednik povjerenstva)
• Committee member: Vanja Branica (član povjerenstva)
• Committee member: Branka Sladović-Franz (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (Theory and Methods of Social Work); (Interpersonal Communication); Zagreb
• Defense date and country: 2021-09-29, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities; Specific Areas of Social Work

Abstract

U ovom radu se obrađuje pojam interpersonalne komunikacije socijalnih radnika tijekom rada sa korisnicima socijalnih usluga. Baza odnosa socijalnog radnika se izmjenjuje tijekom covid-19 pandemije jer su uvedene mjere koje zabranjuju ili ograničavaju fizički kontakt osoba. Također, vrlo česta epidemiološka mjera zaštite od covid-a 19 je izolacija u trajanju barem 2 tjedna kako socijalnih radnika tako i korisnika što je iznimno otežalo komunikaciju i pružanje samih usluga. Specifičnost epidemioloških mjera je prisilila kako zdravstveni tako i socijalni sustav na izvanredne promjene. Stoga uzimamo u obzir korištenje tehnologije kao novi primarni oblik komunikacije te potrebne izmjene u radu sa korisnicima socijalnih usluga u Republici Hrvatskoj. Cilj je dobiti uvid u strukturu komunikacije kada se onemogućavaju standardni oblici koji su poznati kako korisnicima tako i stručnjacima.

Abstract (english)

This paper deals with the concept of interpersonal communication of social workers during work with users of social services. The social worker relationship base changes during the covid-19 pandemic because measures are introduced that prohibit or restrict physical contact of persons. Also, very common epidemiological measure of protection against covid 19 is isolation lasting at least 2 weeks for both social workers and users was very common, which made it extremely difficult to work and provide the services themselves. The specificity of epidemiological measures has forced both the health and social systems to make extraordinary changes. Therefore, we take into account the usage of technology as a new primary form of communication and the necessary changes in working with users of social services in the Republic of Croatia. The aim is to gain insight into the structure of communication when disabling standard forms known to both users and professionals.

• Keywords: Ključne riječi: komunikacija; korisnici socijalnih usluga; socijalni radnik; covid 19; modernizacija
• Keywords (english): Key words: communication; social service users; social worker; covid 19; modernization.
• Language: croatian
• URN:NBN: urn:nbn:hr:199:741466
• Study programme: Title: Social Work; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) socijalnog rada (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2021-09-29 10:20:15