Klasifikacija online savjetodavnog rada

master's thesis

• Title (english): Clasiffication of online counseling
• Author: Petra Vidović
• Mentor: Linda Rajhvajn Bulat (mentor)
• Committee member: Linda Rajhvajn Bulat (predsjednik povjerenstva)
• Committee member: Lucija Vejmelka (član povjerenstva)
• Committee member: Ana Opačić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; Zagreb
• Defense date and country: 2019-09-23, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities; Theory of Social Work

Abstract

Pojavom Interneta došlo je do ogromnog zaokreta u društvenom životu pojedinca na način da se život bez internetskih usluga više ne može zamisliti. Osim u društvenom životu,doveo je do transformativnih promjena i u savjetodavnom radu. Tako je prve poznate plaćene online usluge uveo Dr. David Sommers 1995. godine na način da je koristio dostupnu tehnologiju poput e-maila s enkripcijom, chat u stvarnom vremenu te videokonferenciju. No, u „moru“ dostupnih online usluga stručne pomoći i podrške, nedostaju jasni kriteriji putem kojih bi se uspostavila klasifikacija istih te samim tim i njihova tipologija. Stoga, u ovom radu stavlja se naglasak na navedeno kako bi se korisnicima omogućila jasna i konkretna preglednost usluga online savjetodavnog rada. Također, predloženi su mogući okviri koji se mogu upotrijebiti kao smjernice u budućem korištenju, poboljšanju i proučavanju usluga online savjetovanja s korisnicima u Hrvatskoj.

Abstract (english)

With the use of the Internet there was a huge turn in the social life of an individual in the way that everyday life without internet services can no longer be imagined. Besides social life, the Internet brought transformative changes in counseling. Thus, Dr David Sommers introduced the first known paid online services in 1995 in a way that made use of the technology available at the time such as encrypted e-mail, live chat and video conferences. However, among numerous online professional help and support services available, there are no clear criteria by which to establish a classification of them and consequently their typology. Therefore, in this paper we emphasise the above to allow users to have a clear and concrete view of online advisory services. Also, I will suggest possible frameworks that can be used as guidance in the future use, improvement and study of online user consultation services in Croatia.

• Keywords: Internet; online usluge stručne pomoći i podrške; klasifikacija
• Keywords (english): Internet; online professional help and support services; classification
• Language: croatian
• URN:NBN: urn:nbn:hr:199:299195
• Study programme: Title: Social Work; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra socijalnog rada (magistar/magistra socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2019-10-17 11:38:05