Radni uvjeti, zadovoljstvo poslom i nasilje nad djelatnicima Centra za socijalnu skrb

master's thesis

• Author: Marija Kljajić
• Mentor: Ana Opačić (mentor)
• Committee member: Ana Opačić (predsjednik povjerenstva)
• Committee member: Lucija Vejmelka (član povjerenstva)
• Committee member: Marijana Majdak (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (Theory and Methods of Social Work); Zagreb
• Defense date and country: 2017-07-03, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities; Theory of Social Work

Abstract

U ovom istraživanju nastojalo se istražiti tri konstrukta: radne uvjete, zadovoljstvo poslom te nasilje nad djelatnicima Centara za socijalnu skrb. Radni uvjeti odnose se na pojam koji u sebi obuhvaća mnoštvo čimbenika s kojima je čovjek u svakodnevnom doticaju na poslu. Povezani su s radnom produktivnošću i općom dobrobiti zaposlenika te ih iz tog razloga istražujemo kao zasebnu cjelinu. Istraživanja pokazuju da su u Centrima za socijalnu skrb radni uvjeti često nepovoljni. Zadovoljstvo poslom, također, je pojam kojeg karakteriziraju brojne definicije. Primjerice, zadovoljstvo poslom predstavlja stavove pojedinaca ili neke određene grupe prema poslu koji obavljaju, ali i prema cjelokupnoj radnoj situaciji. Istraživanja pokazuju da postoji više od 12400 studija koje se bave pitanjem zadovoljstva poslom, a iako nije postignut potpuni konsenzus oko toga što je zadovoljstvo poslom, postoji generalni sporazum da je zadovoljstvo poslom emocionalni odgovor zaposlenika na određeni posao, a odgovori su rezultat individualne usporedbe dobitaka i očekivanja, potreba, želja ili procjena pravednosti. I posljednji konstrukt odnosi se na nasilje nad djelatnicima Centara za socijalnu skrb od strane korisnika. Nasilničko ponašanje predstavlja prijetnju upotrebom fizičke sile i faktičku upotrebu fizičke sile i upotrebu psihičke sile s ciljem izazivanja straha i nesigurnosti, stjecanja autoriteta i/ili nanošenja tjelesnih ozljeda.
U ovom istraživanju sudjelovalo je 8 Centara za socijalnu skrb kao ustanova, te 137 stručnih djelatnika zaposlenih u navedenim Centrima u dobi od 25 do 64 godine. Dobiveni rezultati ukazuju na to da postoji statistički značajna povezanost zadovoljstva poslom i doživljenog nasilja na radnom mjestu od strane korisnika te povezanost zadovoljstva poslom i želje za promjenom posla. No, u želji za promjenom posla između osoba koje su doživjele nasilje i onih koje nisu nema razlike.

Abstract (english)

In this study, three construct were explored: working conditions, job satisfaction and violence against the workers of the Social Welfare Center. Working conditions refer to a term that encompasses a multitude of factors with which man is in daily contact with the work. They are related to the work productivity and general well-being of employees and therefore we are exploring them as a separate entity. Research shows that working conditions in the Centers for Social Welfare are often unfavorable. Job satisfaction is also a term characterized by numerous definitions. For example, job satisfaction represents the attitudes of individuals or certain groups to the job they are doing, but also to the overall work situation. Research shows that
there are more than 12400 studies that deal with job satisfaction, although no complete consensus is reached on what job satisfaction is, there is a general agreement that satisfaction is the emotional response of employees to a particular job, and the answers are the result of individual comparisons of gains and expectations, need, desire or appreciation of righteousness. And the last construct relates to violence against employees of the Centers for Social Welfare from users. Violent behavior is a threat through the use of physical strength and the factual use of physical strength and the use of psychic forces in order to provoke fear and insecurity, gaining authority and / or causing bodily injury.
In this study, 8 Centers for Social Welfare as an Institution, and 137 professional staffs in the mentioned centers, aged between 25 and 64, participated. The obtained results indicate that there is a statistically significant correlation between job satisfaction and the perceived workplace violence by the user and the correlation between job satisfaction and the desire to change jobs. But, in the desire to change jobs between people who have experienced violence and those who did not experienced violence have no statistically significant differences.

• Keywords: zadovoljstvo poslom; radni uvjeti; nasilje; centar za socijalnu skrb
• Keywords (english): job satisfaction; working conditions; violence; social welfare center
• Language: croatian
• URN:NBN: urn:nbn:hr:199:502407
• Study programme: Title: Social Work; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra socijalnog rada (magistar/magistra socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2017-07-26 10:44:27