Doživljaj prakse i misije socijalnog rada

master's thesis

• Title (english): Experience of Social Work Practice and Mission
• Author: Dora Lukačin
• Mentor: Kristina Urbanc (mentor)
• Committee member: Kristina Urbanc (predsjednik povjerenstva)
• Committee member: Marijana Majdak (član povjerenstva)
• Committee member: Marijana Kletečki Radović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (Theory and Methods of Social Work); Zagreb
• Defense date and country: 2024-09-03, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities

Abstract

Česte promjene zakonskih odredbi i propisa te brojne reforme mogu doprinijeti nestabilnosti sustava socijalne skrbi. No, usprkos promjenama, stručnjaci u socijalnom radu nastavljaju pružati podršku korisnicima, prilagođavajući se novim uvjetima i zahtjevima. Takve prilagodbe često zahtijevaju dodatno usavršavanje i jačanje profesionalnih kompetencija kako bi se osigurala kvaliteta usluga što može predstavljati značajan izazov obzirom na već postavljene zahtjeve u sustavu. Cilj istraživanja bio je dobiti uvid u to kako socijalni radnici percipiraju doprinos nedavnih zakonskih reformi, kako primjenjuju suvremene profesionalne vrijednosti u svojoj praksi te kakvu vrstu podrške smatraju potrebnom u svojem radu. U istraživanju je korištena kvalitativna metodologija, a podaci su prikupljeni metodom polustrukturiranih intervjua s jedanaest socijalnih radnika zaposlenih u različitim ustanovama na području grada Zagreba. Dobiveni rezultati ukazuju na značajan doprinos zakonskih promjena na svakodnevnu praksu socijalnih radnika, često rezultirajući povećanim radnim opterećenjem i izazovima u primjeni profesionalnih vrijednosti. Sudionici su također istaknuli potrebu za dodatnom podrškom izvan organizacija u kojima su zaposleni i resursima kako bi se učinkovitije nosili s novim izazovima. Zaključeno je da, iako promjene donose određene koristi, postoji potreba za daljnjim prilagodbama i podrškom unutar sustava socijalne skrbi kako bi se osigurala kvaliteta usluga korisnicima.

Abstract (english)

Frequent changes in regulations and numerous reforms can contribute to the instability of the social welfare system. However, despite these changes, social work professionals continue to provide support to clients, adapting to new conditions and demands. Such adjustments often require additional training and strengthening of professional competencies in order to ensure the quality of services, which can in turn present a significant challenge given the already existing demands within the system. The aim of this research was to gain insight into how social workers perceive the impact of recent legislative reforms, how they apply contemporary professional values in their practice, and what kind of support they consider necessary for and in their work. The research employed a qualitative methodology, with data collected through semi-structured interviews with eleven social workers employed in various institutions in the city of Zagreb. The results indicate a significant impact of legislative changes on the daily practice of social workers, often resulting in increased workload and challenges in applying professional values. Participants also emphasized the need for additional support outside of their workplace and resources to more effectively cope with new challenges. It was concluded that while changes bring certain benefits, there is a need for further adjustments and support within the social welfare system as to ensure the quality of services provided to clients.

• Keywords: socijalni rad; zakonske promjene; profesionalne vrijednosti; misija socijalnog rada.
• Keywords (english): social work; legislative changes; professional values; social work mission
• Language: croatian
• URN:NBN: urn:nbn:hr:199:756542
• Study programme: Title: Social Work; Study programme type: university; Study level: graduate; Academic / professional title: sveučilišni magistar/magistrica socijalnog rada (sveučilišni magistar/magistrica socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-09-12 07:14:28