Specifičnosti telefonskog i online savjetovanja

undergraduate thesis

• Title (english): The specifics of telephone and online counselling
• Author: Petra Klasić
• Mentor: Gordana Berc (mentor)
• Committee member: Gordana Berc (predsjednik povjerenstva)
• Committee member: Slavica Blažeka Kokorić (član povjerenstva)
• Committee member: Maja Laklija (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (In social work); Zagreb
• Defense date and country: 2023-09-14, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities

Abstract

Savjetovanje putem telefona ili interneta često su alternativa onom licem u lice. Telefonsko savjetovanje prema različitim autorima uključuje linije pomoći u kriznim situacijama kao i dugoročnije ugovoreno savjetovanje. Vremena kriza pokazala su važnost kompetentnih i stručnih savjetovatelja na linijama. Supervizija telefonom za praktičare također ima više prednosti. Posljedice izazvane epidemijom COVID-19 pokazale su važnost razvijanja mogućnosti savjetovanja na daljinu, pogotovo online savjetovanja koje korisnicima omogućava privatnost i kada su neizbježno u prostoriji s drugim ljudima. Online savjetovanje može se odvijati asinkrono putem e-maila kao modernije verzije terapije pisanjem. Sinkrona komunikacija putem chata također pokazuje puno prednosti za određene skupine, pogotovo digitalne urođenike. Videokonferencije su također sinkrone, ali jedine ne jamče anonimnost zbog koje se korisnici uglavnom biraju sve ostale medije, umjesto uživo. Postoji svijest o nužnosti razvijanja programa razvijanja tehničkih kompetencija savjetovatelja i pomagačkih struka. U radu su prikazani pravni i etički aspekti online savjetovanja. U tom pogledu treba gledati i domaća i opća (strana) zakonodavstva i etičke smjernice jer online rad podrazumijeva specifične međunarodne izazove.

Abstract (english)

Telephone or online counseling is often an alternative to face-to-face counseling. Telephone counseling, according to various authors, includes helplines in crises, as well as longer-term contracted counseling. The times of crisis have shown the importance of competent and professional counselors on the support lines. Telephone supervision for practitioners also has several advantages. The consequences caused by the COVID-19 epidemic have shown the importance of developing remote counseling opportunities, especially online counseling that allows users privacy and when they are inevitably in the room with other people. Online counseling can take place asynchronously via e-mail, as a more modern version of writing therapy. Synchronous communication via chat also shows a lot of benefits for certain groups, especially digital natives. Videoconferencing is also synchronous, but the only one that does not guarantee anonymity, which is why users generally choose all other media, instead of live counseling. There is an awareness of the need to develop a program to develop the technical competencies of counselors and helping professions. The paper presents the legal and ethical aspects of online counseling. In this regard, both domestic and general (foreign) legislation and ethical guidelines should be considered, as online work implies specific international challenges.

• Keywords: telefonsko; online; savjetovanje; Internet
• Keywords (english): telephone; online counseling; Internet
• Language: croatian
• URN:NBN: urn:nbn:hr:199:174492
• Study programme: Title: Social Work; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni prvostupnik/prvostupnica socijalnog rada (sveučilišni prvostupnik/prvostupnica socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-11-21 11:37:19