Digitalna uključivost osoba s invaliditetom u pristupu javnim uslugama i informacijama

undergraduate thesis

• Title (english): Digital inclusion of people with disabilities in access of public services and information
• Author: Mateja Hršak
• Mentor: Tijana Vukojičić Tomić (mentor)
• Committee member: Tijana Vukojičić Tomić (predsjednik povjerenstva)
• Committee member: Jasmina Džinić (član povjerenstva)
• Committee member: Teo Giljević (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (Administrative Sciences); Zagreb
• Defense date and country: 2022-09-08, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Law

Abstract

Pojmom e-uprava definira se korištenje novih tehnologija pri korištenju javnih usluga. Time se građanima želi olakšati i više ih uključiti u rad zajednice. Društvo postaje digitalno. Također se smatra da bi se e-upravom smanjili troškovi pojedine države, grada pa i općine. Jedinstvenim upravnim mjestom bi se svi zahtjevi za pokretanje nekog postupka prikupljali na jednom mjestu te tako bi se također smanjili nepotrebni administrativni troškovi. Dosta osoba ima neki oblik invaliditeta, ali im se također mora omogućiti korištenje usluga online. Za to je važna digitalna uključivost. Njome se prilagođavaju web stranice i sadržaj na njima kako bi bili dostupni i osobama s poteškoćama. Svaka vrsta invaliditeta zahtjeva drugačiju prilagodbu. Web stranice ministarstva i pojedinih upravnih organizacija nisu u cijelosti pristupačne, iako imaju dobre preduvjete za to. Postoje broje razlike među osobama i njihovim mogućnostima, one se izražavaju pojmom digitalni jaz ili podjela. Ta pojava je rasprostranjena diljem svijeta i želi se svesti na najmanju moguću razinu. Stalnim razvojem i novim tehnologijama, sve više ljudi dobiva pristup internetu. Zatim, postoje brojni projekti za pomoć osobama s invaliditetom i njihovu potpunu uključenost u rad zajednice. Želi se osigurati njihova ravnopravnost i osjećaj pripadnosti. Isto tako ih se želi podučiti nekim vještinama kako bi lakše pronašli posao i stekli neko zvanje.

Abstract (english)

The term e-government defines the use of new technologies when using public services. This is to make it easier for citizens and involve them more in the work of the community. Society is becoming digital. It is also considered that e-government would reduce the costs of individual states, cities and municipalities. With a single administrative office, all requests for the initiation of a procedure would be collected in one place, and unnecessary administrative costs would also be reduced. Many people have some form of disability, but they must also be able to use online services. For this, digital inclusion is important. It adapts websites and their content to make them accessible to people with disabilities. Each type of disability requires a different adjustment. The websites of the ministry and certain administrative organizations are not fully accessible, although they have good prerequisites for this. There are many differences between people and their capabilities, they are expressed by the term digital divide or division. This phenomenon is spread all over the world and wants to be reduced to the smallest possible level. With constant development and new technologies, more and more people are getting access to the Internet. Then, there are numerous projects to help people with disabilities and their full inclusion in the work of the community. We want to ensure their equality and sense of belonging. They also want to teach them some skills to help them find a job and get a job.

• Keywords: e-uprava; digitalna uključenost; jedinstveno upravno mjesto; osobe s invaliditetom; e-Hrvatska; digitalni jaz; e-Građani
• Keywords (english): e-government; digital inclusion; one-stop shop; people with disabilities; e-Croatia; digital divide (gap); e-Citizens
• Language: croatian
• URN:NBN: urn:nbn:hr:199:707723
• Study programme: Title: Public Administration; Study programme type: professional; Study level: undergraduate; Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) javne uprave (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) javne uprave)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2022-09-09 09:51:23