Upotrebno znanje u socijalnom radu s nedobrovoljnim korisnicima

undergraduate thesis

• Title (english): Actionable knowledge in social work with involuntary clients
• Author: Karla Puškadija
• Mentor: Kristina Urbanc (mentor)
• Committee member: Kristina Urbanc (predsjednik povjerenstva)
• Committee member: Ninoslava Pećnik (član povjerenstva)
• Committee member: Ana Tokić Milaković (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (Theory and Methods of Social Work); (Casework); Zagreb
• Defense date and country: 2021-09-23, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities; Specific Areas of Social Work

Abstract

U svakodnevnom radu, socijalni radnici se neprestano susreću s brojnim izazovima. Jedan od tih izazova predstavlja i rad s nedobrovoljnim korisnicima. Ovim radom prikazat će se glavne karakteristike nedobrovoljnih korisnika kroz koncept „upotrebnog znanja“ . Nedobrovoljnim korisnicima nameću se određene intervencije mimo njihove volje dok dobrovoljni imaju slobodu izbora. Činjenica da im netko uskraćuje slobodu čini ih nemotiviranima za promjenu i sklonim otporu. Kako bi socijalni radnici uspješnije prevladali ove prepreke koriste se „upotrebnim znanjem“, postmodernim konceptom koji se odnosi na specifična znanja koja mogu iskoristiti u svojim intervencijama s nedobrovoljnim korisnicima. Neka od njih uključuju vrijednosti, etiku i komunikaciju u socijalnom radu, uspostavljanje suradnog odnosa i neke od teorija i metoda poput teorije reaktivnog otpora, transteorijskog model promjene i modela motivirajućeg intervjua. Ova saznanja pokazala su se izuzetno značajnim i korisnim u postizanju promjene korisnika, omogućavajući zajedničko rješavanje problema i dolaženje do rješenja uz očuvanje jedinstvenosti i dostojanstva svakog korisnika, ali i socijalnih radnika.

Abstract (english)

In their daily work, social workers are constantly faced with a number of challenges. One of these challenges is working with involuntary clients. This paper will present the main characteristics of involuntary clients through the concept of "actionable knowledge". Involuntary clients are forced to participate in some interventions against their will, while voluntary clients have free choices. The fact that someone is denying them freedom makes them unmotivated for change and prone to resistance. In order to successfully overcome obstacles social workers use “actionable knowledge”, a postmodern concept that refers to specific knowledge that they can use in their interventions with involuntary clients. Some of them are related to values, ethics and communication in social work, establishing collaborative relationships and some of the theories and methods such as reactive resistance theory, transtheoretical model of change and motivational interview model. These findings prove to be very important and useful in achieving client change, allowing solving problems in cooperation of both, social workers and their clients and achieving solution while preserving the uniqueness and dignity of each of them.

• Keywords: Ključne riječi: socijalni rad; nedobrovoljni korisnici; upotrebno znanje
• Keywords (english): Key words: social work; involuntary clients; actionable knowledge
• Language: croatian
• URN:NBN: urn:nbn:hr:199:289496
• Study programme: Title: Social Work; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) socijalnog rada (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2021-09-29 06:43:17