Kompetencije socijalnih radnika u radu s nedobrovoljnim korisnicima

master's thesis

• Title (english): The competences of social workers in the field of work with involuntary clients
• Author: Nina Kolman
• Mentor: Kristina Urbanc (mentor)
• Committee member: Kristina Urbanc (predsjednik povjerenstva)
• Committee member: Marijana Kletečki Radović (član povjerenstva)
• Committee member: Ines Rezo (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (Theory and Methods of Social Work); Zagreb
• Defense date and country: 2019-09-10, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities; Theory of Social Work

Abstract

Socijalni radnici se u svom radu često susreću s nedobrovoljnim korisnicima. Kako bi mogli što adekvatnije odgovoriti na potrebe korisnika i pomoći mu te kako bi u konačnici čitav proces rezultirao uspjehom, važno je da socijalni radnici posjeduju odreĎene kompetencije. U ovom radu bit će riječi o specifičnim kompetencijama i profesionalnim vrijednostima koje su potrebne za rad s nedobrovoljnim korisnicima, njihovoj potrebi za autonomijom, to jest pravu na samoodreĎenje. Naglasak će biti na važnosti uspostave suradnog odnosa povjerenja izmeĎu socijalnog radnika i korisnika, posebice tijekom procesa savjetovanja ili izrade individualnog plana promjene. Bit će problematizirana motivacija korisnika za promjenu te će biti prikazani modeli promjene, kao i način rada s mogućim otporima promjeni koji se javljaju kod nedobrovoljnih korisnika. Obradit će se strategije rada kao i specifičnosti rada s odreĎenim skupinama nedobrovoljnih korisnika, koji često zna biti izazovan, ali često i stresan, što može rezultirati profesionalnim stresom i sagorijevanjem na poslu. Bit će navedene odreĎene metode prevencije kako bi se takve neželjene posljedice izbjegle, kao i mogući načini poboljšanja kompetencija socijalnih radnika u radu sa svim korisnicima, a posebice s nedobrovoljnim skupinama.

Abstract (english)

Social workers are often confronted with involuntary clients in their work. In order to be able to respond to the needs of the beneficiaries and help them in the most adequate way and with the aim of successfully ending the whole process, it is important that social workers possess certain competencies. This paper will address the specific competencies and professional values needed to work with involuntary clients, their need for autonomy, in other words, their right to self-determination. Emphasis will be put on the importance of establishing a collaborative relationship of trust between the social worker and the client, especially during the counseling process or during the development of an individual change plan. The client's motivation to change will be problematized and models of change will be presented, as well as a way of working with the possible client's resistance to change himself. Work strategies as well as the specifics of working with specific groups of involuntary clients will be addressed, which can often be challenging but also very stressful, which can result in occupational stress and burnout at work. It will be outlined certain prevention methods to avoid such unintended consequences, as well as possible improvements of the competencies of social workers in dealing with all beneficiaries, and in particular with involuntary groups.

• Keywords: socijalni radnici; nedobrovoljni korisnici; kompetencije; profesionalni stres; otpori The
• Keywords (english): social workers; involuntary clients; competencies; professional stress; resistance
• Language: croatian
• URN:NBN: urn:nbn:hr:199:068184
• Study programme: Title: Social Work; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra socijalnog rada (magistar/magistra socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2019-10-23 12:04:11