Učinci zlostavljanja na radnom mjestu na mentalno zdravlje: perspektiva korisnika Udruge mobbing

master's thesis

• Title (english): The effects of mobbing at workplace on mental health: perspective of Association mobbing users
• Author: Angela Petrušić
• Mentor: Marijana Kletečki Radović (mentor)
• Committee member: Marijana Kletečki Radović (predsjednik povjerenstva)
• Committee member: Ana Opačić (član povjerenstva)
• Committee member: Ines Rezo (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (Theory and Methods of Social Work); Zagreb
• Defense date and country: 2019-09-12, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities; Theory of Social Work

Abstract

Zlostavljanje na radnom mjestu jedan je od najozbiljnijih oblika radnog stresa i može ostaviti trajne posljedice na psihičko i tjelesno zdravlje zaposlenika. Pojava mobbinga na radnom mjestu je česta u svjetskim, ali i u hrvatskim okvirima, i to je jedan od razloga zašto je važno više istraživati o temi utjecaja mobbinga na mentalno zdravlje pojedinca. U ovom radu prikazat će se rezultati kvalitativnog istraživanja kojem je cilj bio dobiti uvid u iskustva i promišljanja korisnika Udruge mobbing o utjecaju zlostavljanja na radnom mjestu na njihovo mentalno zdravlje. Sudionici su bili 12 osoba koje su potražile pomoć Udruge mobbing zbog zlostavljanja koje doživljavaju na svom poslu, a podaci su prikupljeni polustrukturiranim intervjuom. Rezultati su pokazali da je zlostavljanje na radnom mjestu kod svih sudionika utjecalo na različite aspekte mentalnog zdravlja kao što su promjene u emocionalnom i zdravstvenom stanju, utjecaj na sliku o sebi, na odnos prema poslu, odnose s drugim osobama, na promjenu u njihovom ponašanju, pogledu na svijet, na kvalitetu života, ali i na pozitivnu promjenu u smislu povećanja osobnih kapaciteta i spoznavanja vlastite vrijednosti.Sudionici istraživanja na različite načine vode brigu o svome mentalnom zdravlju, što im pomaže u nošenju sa svakodnevnim stresnim situacijama.

Abstract (english)

Workplace mobbing is one of the most serious forms of work stress and can have lasting effects on the mental and physical health of employees. Appearance of mobbing in the workplace is common in the world, but also in the croatian context, and that is one of the reasons why it is important to do more researches about the effects of mobbing at workplace on mental health of the individual. This thesis will represent the results of a qualitative research aimed at gaining insight into the experiences and reflections of Association mobbing users on their impact of the workplace mobbing on their mental health. The participants were 12 persons who sought for help of Association mobbing, because of personal mobbing experience at their jobs, and the data were collected through a semi-structured intervju. The results showed that workplace abuse among all participants affected various aspects of mental health, such as changes in emotional and health status, influence on self-image, work attitude, relationships with others, change in their behavior, worldview, life quality, but also positive change in terms of increasing one's personal capacity and realizing one's own worth. The research participants take care of their mental health in different ways, which helps them cope with everyday stressful situations.

• Keywords: zlostavljanje na radnom mjestu; mentalno zdravlje; korisnici Udruge mobbing
• Keywords (english): workplace mobbing; mental health; Association mobbing users
• Language: croatian
• URN:NBN: urn:nbn:hr:199:557236
• Study programme: Title: Social Policy; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra socijalne politike (magistar/magistra socijalne politike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2019-10-23 07:47:21