Predodžba socijalnih radnika o individualnom planiranju u radu s korisnicima starije životne dobi

master's thesis

• Title (english): SOCIAL WORKERS' VISION ON PERSONAL PLANNING WITH OLDER PEOPLE
• Author: Antonia Počekal
• Mentor: Kristina Urbanc (mentor)
• Committee member: Kristina Urbanc (predsjednik povjerenstva)
• Committee member: Ana Štambuk (član povjerenstva)
• Committee member: Marijana Kletečki Radović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Law; (Theory and Methods of Social Work); Zagreb
• Defense date and country: 2019-09-10, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Social Activities; Theory of Social Work

Abstract

Starije osobe su općenito među najbrojnijim korisnicima današnjih sustava socijalne
skrbi. Prema posljednjem popisu stanovništva, udio starijih osoba u ukupnoj
populaciji RH iznosio je 17,7% i u daljnjem je porastu, što Hrvatsku stavlja među
zemlje s vrlo visokim udjelom starijeg stanovništva. Takva društvena struktura,
promjena uloge obitelji i nove potrebe starijih osoba zahtijevat će ulaganje u tom
području skrbi. Istodobno je u sustavu socijalne skrbi zaživio pristup koji mijenja
ulogu stručnjaka i korisnika u pomažućem odnosu pri čemu je korisnik sada aktivno
uključen u proces planiranja i formiranja usluge. Pojavljuju se i novi koncepti među
kojima individualno planiranje. Novi je to izazov za stručnjake koji opterećeni
poslom i problemima sustava moraju usvojiti suvremene modele rada i pomoći
korisnicima da se snađu u svojoj novoj ulozi. Mišljenje stručnjaka o novom pristupu
nije jednoglasno pa raste potreba provedbe istraživanja i edukacije budućih
stručnjaka. Cilj ovog istraživanja bio je dobiti uvid u predodžbu koju o konceptu
individualnog planiranja imaju socijalni radnici koji rade s osobama starije životne
dobi, a koji novi model primjenjuju u praksi. Podaci su prikupljeni
polustrukturiranim intervjuima s 8 socijalnih radnica. One individualno planiranje
vide kao relativno koristan koncept, ali govore da je njegova kvalitetna provedba
otežana radi nedovoljnog profesionalnog znanja stručnjaka o samom konceptu, a
pogotovo zbog organizacijskih nedostataka koji guše struku. Prepoznate prednosti
koncepta, individualizirani pristup korisniku, pojednostavljenje rada s korisnikom i
osnaživanje korisnika, su, čini se, ostale u sjeni poteškoća koje obilježavaju i
otežavaju individualno planiranje. Socijalne radnice znaju što predstavlja standarde
dobre, a što loše prakse i svjesne su zašto je individualizirni pristup korisniku
ispravan pristup. Međutim, nije im još sasvim jasan, što isto utječe na njihovu
konačnu predodžbu o njemu.

Abstract (english)

The elderly are amoung the most numerous users of today's social care systems.
Acording to the latest population census, the share of older people in the total
population of Croatia was 17.7% and it's still growing, which places Croatia among
countries with a very high proportion of older people. Such social structure, the
changing family role and new needs of the elderly will require investment in the field
of elderly care. At the same time, there is a new approach that has been taken up in
the social care system. That approach presupposes more active user involvement in
the process of planning and forming a care service. Also, new concepts are
emerging, including individual planning. That represents a new challenge for
professionals that are burdened with work and system problems and now must adopt
modern work models and help users cope with their new role. Experts' opinion on the
new approach is not unanimous. With all this considered, the need to conduct
research and educate future professionals grows. The aim of this research was to
gain insight into the notion that the concept of individual planning has for social
workers who work with the elderly and who apply the new model of work in practice.
We collected data through 8 semi-structured interviews. Social workers see
individual planning as a relatively useful concept, but its successful implementation
is hampered by insufficient professional knowledge of experts about the concept
itself, and especially by organizational deficiencies that stifle the profession. The
recognized benefits of the concept, individualized approach to the user,
simplification of the work with the user and user empowerment seem to have stayed
in the shadow of the difficulties that characterize and complicate individual
planning. Social workers know what constitutes good and bad practices and are
aware that individualized user approach is the right approach. However, they still
don't fully understand that concept, which also affects their final perception of it.

• Keywords: starije osobe; individualizirani pristup; individualno planiranje; prednosti; poteškoće; edukacija
• Keywords (english): the elderly; individualized approach; individual planning; benefits; difficulties; education
• Language: croatian
• URN:NBN: urn:nbn:hr:199:905658
• Study programme: Title: Social Work; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra socijalnog rada (magistar/magistra socijalnog rada)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2019-10-18 11:31:39